CPD Courses

On this page, you can find and buy all of our courses through PayPal, or using a credit/debit card.  Please fill in all your personal details including your e-mail address (these will be used to register you onto our virtual learning environment.

Once you have bought and paid for your course you will be e-mailed a link to your course and further instructions within 24 hours.

If you want to buy a number of courses for a company we can set up an account to provide these with payment on invoice.

Introduction to Customer Services (£20)

This introductory course explores the basics of customer service. Using real-world examples the course takes you through the differences between internal and external customers, dressing professionally, body language and speaking to customers, using empathy and how to deal with difficult customers, especially situations where you cannot say yes.

The course contains clear definitions of key terminology and is broken down into manageable sections.  Each section is assessed as you go through. 

The pass mark is 60% and you will receive a verifiable certificate you can print off straight away.  The course will take approximately 1 hour.

Screenshot from the course:  Screenshot from course for website

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CPD Certificate for this course:

Certified certificate - A011094 2018.05.03[21190]-1

Equality, Diversity and Inclusion in the Workplace (£20)

This course introduces the key concepts of equality, diversity and inclusion, and how they can be applied in the workplace. 

The course covers The Equality Act (2010), which includes protected characteristics, direct and indirect discrimination, harassment and victimisation, your responsibilities under the Equality Act (2010), and The public sector equality duty.

This compliance course is essential for staff working in the public, private and third sectors.

The pass mark is 60% and participants will receive a verifiable certificate which can be printed off straight away.  The course will take approximately 1 hour.

Screenshot from the course:

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CPD Certificate for this course:

Certified certificate - A011726 2018.06.15[22460]-1

Courses coming soon…

Health and Safety in the Office (IN DEVELOPMENT)

Data Protection (including the Data Protection Act 2018 and GDPR ) (IN DEVELOPMENT)

Anti Money Laundering

What other courses should we offer?  Let us know by contacting us